Buying · Delivery · Trade accounts · Returns
Straight answers about buying from Rapple Salon Products: our two showrooms, trade accounts, delivery, payment and returns.
Yes. Anyone can buy online at the listed price. A few professional products are sold to registered salons only; those say “Log in to see trade prices” instead of showing a price.
Fill in the salon registration form with your business name and contact details (add your registration and VAT number if you have them). Once your application is approved, your login details are emailed to you. Log in and your trade prices show on every product automatically.
Both are open Monday to Thursday 08:30 to 16:30 and Friday 08:30 to 16:00, closed on weekends and public holidays. Email orders@rapple.co.za.
No. Rapple has two showrooms: Brackenfell in Cape Town and Northriding in Johannesburg. Older directory listings still show earlier addresses; the two above are the current ones.
Yes. Choose collection at checkout and fetch your order from the Brackenfell or Northriding showroom during opening hours. You are also welcome to arrange your own transport.
Furniture: furniture orders are not available for same-day collection. Once your order is paid, please allow 24–48 hours (working days) for us to check the stock and to assemble and prepare it. We will let you know when it is ready. See our Delivery Procedure.
Yes, anywhere in South Africa. The delivery charge is worked out at checkout from your address and the size and weight of the order, so you see it before you pay. Large items such as furniture and basins go by freight.
Orders of R1,500 or more get free delivery in selected areas near our showrooms. See the free delivery terms.
Yes, to Angola, Botswana, Eswatini, Lesotho, Malawi, Mozambique, Namibia, Zambia and Zimbabwe. Choose cross-border delivery at checkout and we send you a delivery quote after you order.
Before the driver leaves, check that the number of boxes matches the waybill and look for damage to the packaging. Note any shortage or damage on the waybill, and tell us within 24 hours with photos of the boxes. Our terms explain why.
We tell you when you order and give you an expected date. To order an out-of-stock item in advance, we ask for a 50% deposit.
Online: card, instant EFT and more through Payfast, or three interest-free instalments with PayJustNow (PayJustNow decides who qualifies). In the showroom: card, cash or EFT. We do not accept cheques. Orders are paid in full before delivery or collection, unless you have a trade account with agreed terms.
Faulty, damaged or wrong goods: we collect them and replace them, or refund you.
Changed your mind: you have 7 business days. Goods must be unopened, unused and in their original packaging, with your invoice. A 15% handling charge applies to correctly supplied in-stock goods, and the cost of getting them back to us is yours.
Opened goods, cosmetics, hair extensions, brushes and combs, clippers and some tools cannot be returned unless faulty. Scissors and blades cannot be returned at all. The full rules are in our returns policy.
Yes. Our Build a Salon tool puts together a starting list for a hair salon, barbershop, spa or nail studio, and our team can help you choose furniture and stock. We also run hands-on training at our Education Centre in Northriding.
Still stuck? Contact us or WhatsApp either showroom.
