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Help & FAQs

Quick answers to the questions we get every day — or ask the Rapple Assistant anything, any time.

Frequently Asked Questions

How much is delivery — and when is it free?

Delivery is free on orders over R1,500 (T&Cs apply). Orders dispatch Monday–Friday and normally take 3–5 working days.

Do you offer trade / salon pricing?

Yes — registered salons and wholesalers get their own pricing. Apply under Trade Registration, then log in to see your prices.

What is your returns policy?

You can return eligible items within 30 days for an exchange. See our full Refunds & Returns Policy for the details.

Where are your showrooms?

Cape Town: Unit 20 Silver Park, Brackenfell. Johannesburg: Unit B1 Deco Park, Northriding. Come say hello!

How do I pay?

We accept all major cards, Instant EFT and more at checkout. Orders are processed securely online.

Do products carry a warranty?

Yes — Rapple equipment and Wahl products carry warranties. See the warranty T&Cs pages on our site, or ask the Assistant below.

Still stuck? Just ask

The Rapple Assistant knows our products, delivery and policies — ask it anything below.