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Frequently asked questions

You are welcome to place an order via email, phone or in the showroom. Confirmation of an order received will be sent via e-mail. View the contact us page.

We require full payment before delivery.
Goods that are out of stock at the time the order is placed, will be communicated, as well as the pending delivery date.
Out of stock items delivery time are for guidance purpose only:

 

Products and tools ordered to the value of R500 or more qualify for free delivery in Johannesburg, Pretoria and Cape Town currently.

 

Shipping time is 30 to 45 days if out of stock.

 

50% of the cost is required upon placement of order and the balance is payable before delivery.

 

All orders placed must be paid by credit/debit card, Cash via ATM or EFT prior to the dispatch of any goods.
No Cheques accepted
Payment in our store can be made in cash or by debit/credit card.
We prefer payment to be made by EFT in advance of delivery.
All EFT payments should be made to the bank account visible on your quote/ invoice using the relevant quote/ invoice number as a reference.

 

PAYMENT OPTIONS AVAILABLE
Credit/debit card in store
Electronic Funds Transfer
Credit
*No Cheques accepted
Goods out of stock at the time the order is placed, will be communicated, as well as the pending delivery date.
Out of stock items delivery time are for guidance purpose only: Shipping time is 30 to 45 days if out of stock.
50% of the cost is required upon placement of order and the balance is payable before delivery – not applicable on credit purchases.
Yes and Yes.
Delivery charge is subject to orders placed and the distance traveled.
Clients are welcome to make use of their own transport.

 

Products and tools ordered to the value of R1500 or more qualify for free delivery in Johannesburg, Pretoria and Cape Town currently.

 

Our drivers do assemble your equipment if arranged when orders are placed
11.Refunds and Returns Policy
11.1 Goods purchased in-store, can be returned within 7 business days of purchase. The Buyer may return unopened Goods within 7 business days and we will, subject to the provisions set out hereunder, either exchange, replace it or furnish a full refund.
Exchanges and replacements are provided subject to stock availability. Refunds are issued to the credit card used for the original purchase as a credit against your Buyer account or are made in cash.
11.2 Buyers wishing to return defective Goods purchased via telephone, email or our website, must:
11.2.1 notify a Service Representative within 10 business days of delivery of such defect and furnish as much information as possible relating to the defect, including your invoice number and details of the affected Goods;
11.2.2 without delay, arrange for the return of the Goods.
11.3 If the return referred to in Clause 11.2 relates to Goods which are being returned because it was damaged or defective on delivery or does not conform to the Order, the Seller will arrange for the collection of the Goods and deliver a replacement thereof as soon as possible. The cost of which will be borne by the Seller. After 10 business days, we will only accept returns for damaged or defective products if the damage or defect can be conclusively shown to have existed at the time of delivery.
11.4 The Seller cannot accept the return of, unless defective or does not comply with the Order,:
11.4.1 Goods not returned in its original packaging;
11.4.2 Goods which have been opened or had its security seal (if any) broken;
11.4.3 Goods which has been used or damaged such that it is unsaleable;
11.4.4 cosmetics, body jewellery, earrings, piercing tools, manicure and pedicure tools; and
11.4.5 Hair extensions, hair pieces, hair brushes and combs, clipper and other blades and scissors.
11.5 Goods received as part of a promotion, together with other qualifying product/s, must be returned with the qualifying product/s in order for an exchange, replacement or refund to be processed.
11.6 Goods returned for credit, unless defective, must returned unopened, unused, in its original packaging, complete with all instructions and manuals and in a condition suitable for resale. The Seller reserves the right to refuse the return of any Goods which does not comply with these terms.
11.7 In stock orders, correctly supplied, which are returned by the Buyer will incur a 10% handling charge on all Goods returned, subject to the provisions of clause 11.1 above.
11.8 The Seller will under no circumstances accept the return of any specially ordered Goods which was correctly supplied to the Buyer.
11.9 To the extent permitted by law, no credits will be given on Goods returned after 7 days or more from date of purchase.
11.10 To the extent permitted by law, no credits will be given on 3rd party delivery charges. A Collection fee will be deducted from refund for the cost of return/collection.
11.11 Goods returned must be accompanied by a copy of the original invoice. Goods will not be credited without this.
11.12 While every effort will be made to attend to faulty Goods as soon as possible, we regret that no faulty Goods will be attended to immediately. A minimum turnaround time of 48 hours with a maximum time of 72 hours will be the general rule. Notwithstanding the aforementioned, Goods which must be returned to local or overseas suppliers may take approximately between 1-6 weeks to repair or replace. To the extent permitted by law, costs involved in returning Goods to the Seller will be for the Buyers account.
11.13 A repair fee will be levied on Goods returned as faulty, where the fault is found not to have been caused by a product or assembly supplied by the Seller.
Signing of the delivery note or waybill will be taken as acceptance of our T&C’s
11.14 A warehousing fee will be levied on items if not collected within 7 days

 

Transport or Courier for the clients account.
Transport or Courier offered by Rapple not refundable and charged by 3rd Party

Privacy Policy
Why do we collect Personal Information
We collect personal information in order to liaise with you telephonically, via our website or email so that we may:
1. respond to any query or comment received from you;
2. inform you of new offers;
3. enable us to process, validate and verify information and requests for the supply of goods and/or services;
4. for the purposes for which you specifically provided the information; and
5. generally to improve your experience on our website.

Minors
If you are under 18 years of age (minor), we will require the consent of your parent/guardian/competent person before we process such personal information.
Processing of Information
We will share your personal information:
1. in order to comply with applicable law or with legal process served on our company;
2. in order to protect and defend the rights or property of our company; and
3. with employees and/or third parties who assist us in providing services to you and thus require your personal information in order to render a proper and efficient service. We will ensure that all such employees and third party service providers, having access to your personal information, are bound by confidentiality agreements.

Security Measures
We will:
1. treat your personal information as strictly confidential;
2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
3. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
4. provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and
5. We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF OUTSIDE OUR REASONABLE CONTROL.

Your rights
You have the right at any time to:
1. rectify the Personal Information collected by us;
2. object to the processing of Personal Information (subject to legislation);
3. request the return or destruction of Personal Information (subject to legislation);
4. lodge a complaint with the company.
The Personal Information processed by us mayrouted/transferred to a third country or International organization.
All enquiries must be addressed to the information officer. who can be contacted via email at orders@rapple.co.za or via on (021) 981 0032.

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